Frequently Asked Questions
Hopefully you can find answer to your question here.
General
Managing a WordPress website can be tricky and time-consuming. You also need some level of experience and you must have the right tools in place, just in case something goes wrong.
Here at ForgetWP, we are equipped with great WordPress tools and our technical expertise and passion for customer service allowing us going that extra mile for our clients.
ForgetWP is a brand new company entering the market and we want our services to be recognised as one of the best in the industry. We will provide our customers with super-fast Managed WordPress Hosting and with regular Management and Maintenance tasks to keep your WordPress website fast, secure with great overall value for your money.
Included
• changing banners
• editing headers or footers
• changing plugin settings
• CSS adjustments
• formatting your blog
• adding content that you provide
• text edits
• new landing page
• formatting landing pages
• changing images
• Changing text
• adding coupon codes
• adding new products to eCommerce
• updating shopping carts
Not included
• custom development
• PHP development, plugins, themes
• updating custom code
• graphic design
• PSD to WordPress
• creation of content
• building out a new website
• Building subdomain
Once you choose and sign up for our Care Plan, you'll receive a welcome email with information about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented within 48 hours.
Depends on the plan you've chosen, The speed or image optimisation can take up to 14 business days. Because we will attempt to optimise everything from the ground up, theme, plugins, images and we want to be mindful not to cause any downtime for your website. So we take our time and make sure it is done the right way.
When you choose to Host with us, you will benefit from many Security features. No plugins or third-party services needed!
DDOS
ForgetWP uses a ‘closed network’ platform allowing only humans, and real visitors to access your site at a normal rate.
WAF
Web Application Firewall tuned for WordPress that can block up to 2M attack requests every 24 hours.
CloudScan
High efficient real-time malware detection protection tuned for WordPress.
Of course! Our eCommerce plan is designed for the ongoing support of any eCommerce site built on WordPress.
However, not every plan may be a good fit for your needs.
Websites with advanced functionality or heavy traffic take more resources for us to manage. If your website has very high traffic or advanced functionality, please contact us so we can adjust the Care Plan to your requirements.
Each plan cover 1x (one) WordPress website. If you have multiple sites e.g (support.domain.com, domain2.com, domain3.com) they still count as separate sites. If you have 3 websites that you'd like us to manage, you'll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
Yes, We do! If you have a large project that requires custom work and is outside the scope of our care plans, we're happy to help on an ad-hoc basis.
Custom development starts from £120/hr inc. VAT. You'll detail the project to our technical team and we'll give you an accurate estimate for how much time it takes.
Yes, we support both types of multisite, standard and sub-domain.
We prefer to be the only team making technical changes to your website(s). That way we can ensure all changes made to the site are done following our rigorous procedures.
Not yet. We aim to offer SEO services from early 2021 as an add-on to your existing Plan. SEO work will be run on a monthly subscription to match your goals and ranking needs.
Hosting
We are based in the United Kingdom - Our timezone is Greenwich Mean Time (GMT)
Currently, we respond to any Support tickets 7 days a week, 365 days a year. We do NOT have the capacity for 24 hours support, but we working on expanding our support in the near future in the different part of the world.
This depends on the complexity of the problem. We always aim to resolve issues as soon as possible!
Content Edits
We aim to edit the content on your site within a few hours from receiving your instructions.
Issues
We aim to look into the problem within 4 hours from raising the ticket. We will follow up to this issue between 24-48 hours.
Resolution time can vary. But again, we aim to resolve any issues as soon as humanly possible.
You can visit our Contact Page or Start Live Chat
This button will initiate a pop-up window to start a conversation with our Support team. You can also use the Chat icon in the bottom-right corner of our site.
No, we currently using online systems for our Onboarding and Support requests, which allow you to contact us directly from our Website using a chat icon.
This way, we can expand our Support team beyond UK and start offering 24/7 Support for your WordPress needs.
Please visit our contact page and click Request Support link.
This button will initiate a pop-up window to start a conversation with our Support team. Then choose Content edit request from the pop-up menu
Please provide information about your request, and our team will handle this content edit request for you.
Yes! Hacking or Malware is a serious issue for any website. If you are on our Pro Care Plan and using out Hosting, our security software hopefully will prevent such an event. But in unfortunate circumstances that your website is infected or hacked, we will remove and clean your site free of charge.
Otherwise, Hacking Malware clean-up cost £100 - £300 inc. VAT for any other plans.
For the best optimisation results and our Management services, our Care Plans include super-fast Managed WordPress hosting as standard.
We encourage you to consider our Managed WordPress Hosting solution for extra benefits, such as Premium Google Network, (the same network that Gmail and YouTube are hosted on), extra optimisation, speed improvement, daily backups, staging system, CDN and much more.
If you choose to stay with your current provider, please contact us to we can create a custom care plan that will fit your needs and support requirements.
Our Hosting has been designed and customised entirely for WordPress websites.
Please consider our Managed WordPress Hosting solution for extra benefits, such as Premium Google Network, (the same network that Gmail and YouTube are hosted on), extra optimisation, speed improvement, daily backups, staging system, CDN and much more.
If you choose to stay with your current provider, please contact us to we can create a custom care plan that will fit your needs and support requirements.
Of course, we offer free migration for every website! Just signup to any of our Care Plans and our team will handle your request completely free of charge.
We will need access to your Website, Hosting Provider and Domain Name registrar to complete the migration process.
Our Care Plans are designed to allow your website to grow. In the event of sudden traffic spike, or massive increase to your traffic, we don't normally charge extra.
However, if you exceed your monthly traffic allowance or disk space, we will adjust your current Plan so it suits your needs.
Whether you have 100 or 100,000 monthly visitors, our Managed WordPress Hosting solution can handle that with ease.
Yes, we can! DNS is something that many WordPress maintenances companies don't do because it requires good understanding and knowledge about how DNS works.
We are proud to be the company who understand DNS, manage DNS for other people/businesses, and we utilise the best Global DNS you could ask for - Google Cloud DNS