General
When it comes to Wordpress websites with our technical expertise and passion for customer service, going that extra mile is not a problem. We understand business in general and we want to understand our customers story so we can help you to succeed.
ForgetWP wants to change the market so our service will be recognised as one of the best in the industry. We will provide our customer’s with management & maintenance task for your WordPress website, while our Hosting will allow us to greatly optimise for speed, security and performance for great value for your money.
In Maintain and Maintain + plan, you can request up to 4 edits per month.
You can have as many edits as you need. There is no cap.
Included
• changing banners
• headers or footers
• content
• changing plugin settings
• CSS adjustments
• blog
• content
• context edits
• new landing page
• formatting landing pages
• changing images (
• Changing text
• adding coupon codes
• updating shopping carts
Not included
• custom development
• PHP, plugins, themes
• updating custom code
• graphic design
• PSD to WordPress
• creation of content
• building out a new website
• Building subdomain
Once you are happy and choose and sign up for any plan, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours.
If you choose the Complete plan with hosting, our migration and DNS propagation system will take slightly longer.
Depends on the plan you've chosen, The speed or image optimisation can take up to 10 business days since we are working hard to optimise everything from the ground up, theme, plugins, images and like always we want to be mindful not to cause any downtime for your website. So we take our time and make sure this is done right.
When you chose to Host with us, you will benefit from many Security features. No plugins or third-party services needed!
DDOS
ForgetWP uses a ‘closed network’ platform allowing only humans, and real visitors to access your site at a normal rate.
WAF
Web Application Firewall tuned for WordPress that blocks over 2M requests every 24 hours.
CloudScan
High efficient real-time malware detection protection tuned for WordPress.
Of course! Our Maintain and Complete plans are designed for the ongoing support of any eCommerce site built on WordPress.
However, not every plan may be a good fit for your needs.
Websites with advanced functionality or heavy traffic take more resources for us to manage, If you need help with this , contact us and we will make sure you're on the right plan and make sure you get the right dedication for what's needed to keep your website secure, fast and running smoothly.
Yes, we can please contact us so we can get to know your requirements in more detail so you can get the right functionality.
Each plan cover 1x (one) WordPress website. If you have multiple sites e.g (support.domain.com, domain2.com, domain3.com) they still count as separate sites. If you have 3 websites that you'd like us to manage, you'll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
Yes, We do! If you have a larger project that requires custom work and is outside the scope of our care plans, we're happy to do it as an addition to our ongoing maintenance of your website.
Custom development starts from £120/hr inc. VAT. You'll detail the project to our technical team and we'll give you an accurate estimate for how much time it takes.
Yes, we support both types of multisite, standard and sub-domain.
Malware is a serious issue for any website. If you are on our Care + Hosting Plans, our security software hopefully will prevent such an event. But in unfortunate circumstances that your website is infected, we will remove and clean your site free of charge.
Otherwise, Malware removal cost £100 inc. VAT for any other plans.
We prefer to be the only team making technical changes to your website(s). That way we can ensure all changes made to the site are done following our rigorous procedures.
Yes, we do! We aim to offer SEO services from early 2020 as an add-on to your existing Plan. SEO work will be run on a monthly subscription to match your goals and ranking needs.
For SEO service we recommend our Complete + Plan
Yes. You can read more about the types of data we collect, how we collect it, and how we use your data here.
Support
We are based in the United Kingdom - Our timezone is Greenwich Mean Time (GMT)
Currently, we respond to any Support tickets 7 days a week, 365 days a year. We do NOT have the capacity for 24 hours support, but we working on expanding our support in the near future in the different part of the world.
This depends on the complexity of the problem. Usually, we aim to resolve issues as soon as possible!
Content Edits
We aim to edit the content on your site within a few hours from receiving your instructions.
Issues
We aim to look into the problem within 4 hours from raising the ticket. We will follow up to this issue between 28-48 hours.
Resolution time can vary. But again, we aim to resolve any issues as soon as humanly possible.
Please visit or login page, and after successful login, you should see the Support button on our navigation. Click this button to start a conversation with our Support team.
We use Intercom for our Onboarding and Support requests, which allow you to contact us directly from our Website using a chat icon.
This way, we can expand our Support team beyond UK and start offering 24/7 Support for your WordPress needs.
Once you are logged in to our Website, click on the Support button, and chose Content edit request from the menu. Provide information about your request, and our Team will handle this for you.
Yes! Hacking or Malware is a serious issue for any website. If you are on our Care + Hosting Plans, our security software hopefully will prevent such an event. But in unfortunate circumstances that your website is infected or hacked, we will remove and clean your site free of charge.
Otherwise, Hacking Malware cleanup cost £100 inc. VAT for any other plans.
Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we'll reach out to plugin and theme companies directly to help fix the core issue so you don't have to.
Hosting
Sure you can! However, we encourage you to consider our Managed WordPress Hosting solution for extra benefits, such as Premium Google Network, (the same network that Gmail and YouTube is hosted on), extra optimisation, speed, Daily Backup, staging, CDN and much more.
If you chose to stay with your current provider, we will ask you to provide their hosting details so we can complete our onboarding process.
There are benefits, such as Premium Google Network, (the same network that Gmail and YouTube are hosted on), extra optimisation, speed boost, Daily Backup, staging, CDN and much more.
If you chose to host with us, we will be able to execute optimisation, security enhancements that otherwise are not possible.
There shouldn't be any noticeable downtime. All migration is carefully prepared, and DNS migration is handled by our team, to make sure all DNS details are mapped accordingly.
Of course, we do! If you chose to host with us, our migration team will handle your request completely free of charge.
We will need access to your current Hosting Provider and Domain Name registrar.
Our Care + Plans that include Hosting are designed to allow your website to grow. In the event of sudden Traffic spike, or massive increase to your traffic, we don't normally charge extra.
However, if you exceed your monthly traffic allowance or disk space, we will design a Hosting Plan that works for your current site.
Whether you have 100 or 100,000 monthly visitors, our Managed WordPress Hosting solution can handle that with ease.
Yes, we can! DNS It's something that many WordPress maintenances companies don't do because it requires deeper understanding and knowledge about how this works.
We are proud to be the company who understand DNS, manage DNS for other people/businesses, and we utilise the best Global DNS you could possibly ask for - Google DNS
Yes, our staging environment is available on Maintain + and Complete + Plans only. This staging system is part of our Managed Hosting design, so no third-party plugins are needed.
If you chose to host with us, we will create a custom rule for your staging environment for exmaple: staging.mywebsite.com
That's a perfect place to perform custom edits, changing layouts, without affecting the main site. And when we ready to go live, with a single push of the button, staging site pushing updates to your main site. Simple.
We do NOT support staging plugins on normal Care plans.