Our Frequently asked questions.
We know how to keep it secure, fast and up-to-date. ForgetWP is a WordPress Maintenance company that provides pro-active technical support, content updates upon request, speed optimisation and most importantly unique access to our own (Rocket-Fast) Managed WordPress Hosting.
Plans and Pricing
Our plans are available at various price points to accommodate different budgets and requirements. Please visit our pricing page for detailed information on each plan.
We do not offer refunds, but we are happy to set up a free demo website for you to evaluate our services before committing to a plan.
Yes, we offer monthly billing for all our plans. Annual payments are also available upon request.
Yes, we provide full VAT invoices for all our services.
We use Stripe as our payment processor, which allows us to accept most major credit and debit cards.
Yes, you can upgrade or downgrade your plan at any time. Please contact our support team to make any changes to your current plan.
Yes, we can create custom plans with tailored hardware requirements and hosting systems to suit your specific needs. The price will depend on the server specifications, monthly traffic, bandwidth, and other factors.
No, we are transparent with our pricing. The cost of your chosen plan covers all the services and features we offer. You may have to pay additional fee if you exceed disk space, or monthly traffic allowance. We will contact you if this happens.
No, we do not require long-term contracts. Our plans are billed on a monthly or annual basis, and you can cancel at any time.
ForgetWP offers fully managed, private hosting services designed specifically for WordPress websites. We take care of all technical aspects, allowing you to focus on your business while we handle performance, security, and updates.
Yes, we use server-level caching and Content Delivery Networks (CDNs) to ensure your website loads quickly for visitors worldwide.
Yes, but each website would need separate service plan. Please review our pricing page for more details.
We perform daily backups of your website, storing them securely offsite. In the event of data loss or a technical issue, we can quickly restore your website to its previous state.
We primarily focus on hosting WordPress websites. However, if you have specific requirements, please contact us to discuss your needs.
Our maintenance plans cover a wide range of services, including regular updates, security monitoring, performance optimisation, daily backups, and priority support.
Depending on your care plan, we will update your website regularly, including both core WordPress updates and plugin updates, to ensure optimal performance and security.
Yes, we can accommodate custom maintenance requests. Please contact our support team to discuss your specific needs.
Our team carefully monitors your website during updates. If an issue arises, we will promptly address it and, if necessary, roll back the update until the problem is resolved.
Yes, our support team is available to provide emergency assistance in case your website goes down or encounters any critical issues. We strive to resolve any problems as quickly as possible to minimise downtime.
Our plans include a variety of features such as fully managed hosting, regular updates, performance optimisation, daily backups, security monitoring, and priority support.
Yes, we can create custom plans tailored to your specific requirements. Please contact us to discuss your needs and receive a personalised quote.
We offer a range of additional services, including website design and development, SEO optimisation, and email migration. Please contact our support team for more information.
Yes, our hosting services are fully compatible with e-commerce websites. We ensure optimal performance and security for online stores powered by WordPress.
ForgetWP takes security very seriously. We implement regular security updates, use state-of-the-art firewall systems, and perform daily backups to ensure your website remains protected at all times.
We use two-factor authentication (2FA) and strong password policies to prevent unauthorised access to your website. Additionally, we monitor your website for any suspicious activity and take immediate action if necessary.
In the unlikely event of a security breach, our team of experts will promptly address the issue, restore your website from the latest backup, and implement additional security measures to prevent future incidents.
Yes, all our maintenance plans include regular security updates to ensure your website stays protected against known vulnerabilities.
Yes, we provide free SSL certificates for all websites hosted with ForgetWP to ensure a secure browsing experience for your visitors.
Our team will work with you to plan and execute a seamless migration of your website, including site content, DNS settings, and any necessary adjustments. We aim to minimise downtime and ensure a smooth transition to our hosting platform.
The migration process typically takes between 48 to 72 hours, depending on the complexity of your website and any specific requirements you may have.
No, our hosting services only include website hosting. If you would like to hear about email migration to Google Workspace, please contact our parent company FilioTech.
We take great care to minimise any impact on your website's performance during the migration process. Our team will work closely with you to plan and schedule the migration during periods of low traffic, ensuring a smooth transition.
While we strive to minimise downtime during the migration process, there may be brief periods of unavailability. However, our team will work diligently to ensure any disruption is kept to a minimum.